Your personal data is now controlled and processed by HealthCare International Europe GmbH in accordance with its
Privacy Notice which can be found here
If you are an existing customer, we will be contacting you personally to obtain your consent to
our also collecting and processing any special category data (ie sensitive information such as your
health details which we need to administer your policy or claims). In the meantime, your special
category data will continue to be protected in accordance with the original consent you gave to
Integra Global when you enrolled, until your new consent is received.
Integra Global is committed to protecting your personal data and complying with data
about how we use personal data and the rights available to you under data protection
1. Layered approach
We use a layered approach to delivering information about data protection
- A brief privacy notice in insurance policy documentation when we issue your
- The London Market Core Uses Information Notice. This Notice provides further
information on how personal data is used within the insurance market.
2. Information we may collect about you
We may collect and process the following personal data about you:
- Information provided to us through enquiry, application or claims forms,
- information such as your name, address or contact details;
- sensitive information (e.g. details of any criminal or fraudulent behaviour or
medical information) obtained either through you or third parties;
- we may maintain records of any correspondence with you including phone
- information we collect through cookies. Please see our cookies statement for
3. Why we collect personal data
We are required by data protection laws to have a legitimate reason to process and
use your personal data. The main purpose for processing your personal data is for
the provision and performance of an insurance contract e.g. reviewing your
application, setting you up as a policyholder, administration and maintenance of
your insurance policy or in order to process a valid claim.
With regards to ‘Special Category’ data i.e. sensitive information, we must obtain
your consent at the point of collecting your personal data (i.e. when you input your
details online or when completing a form) in order to process the data unless an
exemption for insurance purposes is applicable. In some circumstances, if we do not
have your consent to process your data, it may impact our ability to issue you with
insurance cover or to handle any claims.
We may also gather personal data for the following purposes:
- in order to prevent, identify and investigate fraud or any activity that is in
the public interest;
- to defend ourselves against or make any legal claims;
- where we have lawful purpose for processing your data e.g. for maintaining our
accounts and records, gathering market intelligence in order to develop and
improve our products and services. We will ensure that the processing of your
personal data does not affect your rights under applicable data protection laws;
- to comply with a legal or regulatory obligation e.g. where we are required to
maintain records of any transactions with you, or for compliance with
international legal and regulatory authorities.
4. Sharing and safeguarding your personal data
All personal data supplied to us is stored on secure servers and only accessed and
used in line with our data protection policies and procedures. Your personal data
will only be accessed by our employees or authorised third parties who require the
information for their business purposes. In circumstances where it is necessary to
share your personal data with a third party, there are contractual agreements in
place to ensure the security and confidentiality of your personal data and the
information will only be used for the specific purpose for which it has been
provided to them.
4.1. Our group companies
We may share your personal data with our group companies, but only
your personal data.
4.2. Authorised third parties
We may also be required to allow authorised third parties, including service
providers and suppliers, access to your personal data, for the purposes stated in
section 2 of this notice. Any data sharing with third parties will be in compliance
with applicable data protection laws.
4.3. Governmental, legal and regulatory authorities
It may be necessary for us to share your personal data with financial and regulatory
organisations or law enforcement agencies
(including courts) in order to assist them with enquiries, investigations or
proceedings and ensure our compliance with our regulatory and legal requirements. As
a financial services company, we are required to have certain processes in place
with regards to anti-bribery and corruption, money laundering and fraud. If any
criminal offence is detected or suspected, we may share data with third parties
(e.g. law enforcement agencies, fraud prevention agencies, anti-money laundering
agencies) in order to prevent crime or aid investigations if crime is identified. We
may also access this data as part of our ‘Know Your Client’ procedures to establish
the parties we are dealing with and when assessing a claim payment in order to
prevent criminal offences.
We would like to send you information about our products and services. We would also
like to send you information about the products and services of other companies in
our group which may be of interest to you. If you have consented to receive
marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes or
giving your information to other members of the Group. If you no longer wish to be
contacted for marketing purposes, please click here.
6. Your rights
Our policy complies with the EU General Data Protection Regulation. The law requires
us to tell you about your rights and our obligations with regards to the processing
and control of your personal data, however not all of the following may be
applicable in our business dealings:
- The right to be informed;
- The right to access your personal data;
- The right to rectification;
- The right to erasure;
- The right to restrict processing;
- The right to data portability;
- The right to object to processing;
- The right to withdraw consent;
- Rights related to automated decision making including profiling;
There are some circumstances where we may be required to restrict your rights in
order to safeguard the public or our own interests. For further information
regarding your rights, please visit the Information Commissioner’s Office’s website
or click on the links provided above.
7. Other websites
this website so when you link to other websites you should read their own privacy
9. Your right to complain
Should you have any concerns regarding how we process your personal data, then you
have the right to report your concern to the Information Commissioner’s Office. For
more information, please visit their website: https://ico.org.uk.