I have received an email saying that Integra Global has been sold, why has this change happened?

This change has come about due to a commercial transaction under which HealthCare International Europe GmbH has purchased the policy book of Integra Global Health Deutschland GmbH and taken on responsibility for administering your policy.

Will I still receive communications from Integra Global?

You will notice that the Integra brand remains in use by us, as such future communications from us will continue to be branded Integra Global certainly for the foreseeable future.

How does this effect my health cover?

There is no impact whatsoever, your plan continues with the same great benefits that you have right now, all that is changing is the company that is administering the policy and owning the brand.

Has the insurance company behind this policy changed?

No, not at all, MGEN (Mutuelle Générale de l'Education Nationale) will remain the insurer on this policy, HealthCare International Europe GmbH already has a relationship with the insurer which makes this a completely seamless process.

How do I make a claim?

You can use the same details as you have right now, the claims management process will remain the same as it is today.

Does my renewal process change as a result of this change?

No, not at all. The process will the same as it is now. We will write to you at your point of renewal in normal practice.

Do I need to take any action right now?

No, there is no action to take – this policy will be transferred with no impact to you.

What should I do if I have any questions?

Any questions should be directed to Ian Wood, CEO of the HealthCare group of companies.

Who are HealthCare International?

HealthCare International Europe GmbH is an insurance intermediary, looking after the needs of ex-patriates around the world. Our group has many years of experience in the International Private Medical Insurance market, having been established in 2004. HealthCare International Europe GmbH is an independent insurance intermediary and is registered with the Dortmund Chamber of Industry and Commerce under registration no. D-IVZX-JTLRH-97 in the insurance intermediary register in accordance with § 34 d para.1 Gewerbeordnung.

How will my data be protected?

We would like to take this opportunity to make you aware of some useful updated information. With effect from 26th August 2022 a new privacy notice will apply to you as our customer, which contains some important changes about the way we handle your personal information. The privacy notice can be found using the following link: https://www.healthcareinternational.com/privacypolicy It is important to note that we will not being handling the more sensitive types of information about you (such as medical information) without your consent, and we will be in touch to discuss this with you in due course. Those types of data will continue to be managed in line with Integra Global’s existing privacy policy.